At BNP Paribas, we strive to provide our clients with the highest possible standards in service. If for any reason you are not entirely satisfied with our service, products or employees, please let us know. We value your feedback and endeavor to resolve your complaints fairly.
Who to contact:
· Your assigned Relationship Manager, Desk Head; or
- Our compliance department via:
- Complaint Hotline: +86 21 2896 2529 (9:00am-6:00pm, Monday to Friday)
- Complaint E-mail: PRC_Complaints@asia.bnpparibas.com
- Complaint Correspondence BNP Paribas (China) Limited-Compliance Department25/F, Shanghai World Financial Center,100 Century Avenue, Pudong New Area, Shanghai 200120, P.R.C.